Client Care

We have a dedicated team of client care and administrative associates who are committed to providing the highest level of customer service to you and ensuring that your pet’s journey through the hospital is seamless, from the first phone call or greeting at reception through to the safe discharge of your pet.

Each member of our team has been selected not only for their dedication and exceptional skill, but for their approachable nature and compassion. At Eastcott we treat every animal that comes to us as if they were our own. Our client care team are committed to go above and beyond to ensure that your referral is dealt with efficiently and that you are communicated with throughout.

You will find that all of our team are not only experienced and highly trained, but also friendly and approachable.  We hope that this reassures you that you can ask whatever questions you need, while your pet is under our care.

 

Reception

We understand that it is a very worrying time when your pet has been referred for a consultation or treatment. At Eastcott, we provide a caring and compassionate environment to help support you and to ensure that your pet feels as calm as possible throughout their time with us. Our attentive, friendly reception team will put you at ease and be on hand to offer advice and reassurance when you need it.

If you need to speak to our reception team to order a repeat prescription or to book a follow up appointment with one of our clinicians, please call 01793 528 341 and one of our team will be able to assist you.

 

Bookings

Once your veterinary practice has sent through a referral for your pet, you will be contacted by our bookings team who will organise an appointment with one of our vets. Our bookings team will go through what to expect when you bring your pet to us and will be able to answer any further questions you have regarding your visit.

The email address for our bookings team is [email protected]

 

 

Insurance Claims

We understand that going through specialist veterinary treatment with your pet can be worrying and insurance claims can add to that stress. At Eastcott, we have a dedicated insurance team who can assist with setting up a direct claim or processing claims for treatment that you may have already paid for.

Our team will be able to check if you have adequate cover before any treatment and will be able to make you aware of any exclusions, excesses or possible shortfalls on your policy.

If you would like to discuss a new or existing insurance claim, you can reach our team by calling 01793 528 341. Alternatively you can email the team directly at [email protected]